Why can't I get out of the Android no command screen?

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AC Question

cant get out of the android no command screen

i have tried to hold the power button and the volume up .it lets me into a menu that asks me what files i would like to restore then it wont let me do anything. all i want to do is to return it to factory settings please help. and it wont power off now the android no command is on all the time
 
Re: cant get out of the android no command screen

Welcome to Android Central! Which device?
 

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