Why can't I get out of the Android no command screen?

[AC Question]

cant get out of the android no command screen

i have tried to hold the power button and the volume up .it lets me into a menu that asks me what files i would like to restore then it wont let me do anything. all i want to do is to return it to factory settings please help. and it wont power off now the android no command is on all the time

 

[B. Diddy]

Re: cant get out of the android no command screen

Welcome to Android Central! Which device?