1. AC Question's Avatar
    the device does not respond to any screen input and does not show up on my computer when I plug in a USB cord. I have gone to the android device manager site and remotely wiped the device. I cut up the sim card, is it safe to send it back to asurion, or is there an internal memory card that I need to remove?
    05-06-2015 09:43 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! No, the internal memory card is a bunch of ROM chips soldered onto the motherboard. If you reset the device, you've done all you need to do. I doubt the folks at Asurion are interested in hacking into returned phones to try to recover any sensitive data.
    05-07-2015 02:15 AM

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