1. AC Question's Avatar
    How about if the screen comes on an you can't do anything with it...I can't unlock my phone I can't answer calls or texts...it won't let me do anything at all..but the screen comes on like it would work...I haven't dropped it or it has not come in contact with water...can anyone help me with this problem...
    05-17-2015 10:10 AM
  2. dancing-bass's Avatar
    It sounds like the digitizer has failed. The digitizer is the part just behind the display that senses your touch inputs and tells the phone what part of the screen you're tapping on.

    Depending on your phone, it can be a fairly easy repair (order the correct parts from eBay) or if you're not comfortable with that - take it to a local repair shop that specializes in repairing mobile devices. It's cheaper to do it yourself but if you don't have the right tools or the patience you can make the problem worse not better.

    Until you have that repaired, your phone will be fairly useless to you. As you said your screen will light up but you can't do anything with it.
    05-17-2015 10:32 AM

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