06-11-2015 06:35 PM
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  1. AC Question's Avatar
    AC Question
    Finger Scanner just suddenly stopped working, its clean, the phone has been restarted, I tried to disable the feature but I can't as the function isn't working.
    06-11-2015 11:59 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which device? Is this an error message that appears?
    06-11-2015 12:32 PM
  3. Canmore77's Avatar
    Canmore77
    Hi - its a Samsung Alpha. and the error is "an error has occurred with the fingerprint scanner. If this message appears repeatedly, restart your device".. I have restarted my phone a dozen times today - every time I go to log into my phone this error message appears and I have restart the phone.
    06-11-2015 01:36 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Try booting into Safe Mode to see if a 3rd party app is causing the interference:

    06-11-2015 03:08 PM
  5. Canmore77's Avatar
    Canmore77
    Nope... that didn't do anything.. I've also since deleted all my apps (game wise) and restarted my phone and still same error message.
    06-11-2015 03:44 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    It could be a problem with the firmware, in which case you may have to try a factory reset, or possibly re-flashing the stock firmware via Odin: http://forums.androidcentral.com/amb...interface.html

    Or it could be a hardware problem with the scanner, in which case I would contact Samsung for warranty repair (if it's still under warranty).
    06-11-2015 06:35 PM
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