1. AC Question's Avatar
    I have a long drawn out log of my nightmare experience with HTC. Are there any alternatives to dealing with their customer service department? Is there a customer retention department or anything similar?
    06-11-2015 11:05 AM
  2. srkmagnus's Avatar
    I have a long drawn out log of my nightmare experience with HTC. Are there any alternatives to dealing with their customer service department? Is there a customer retention department or anything similar?
    When dealing with any company you want to make sure they can give you a ticket number to reference and document names or employee numbers so that you can refer to certain person(s) you have spoken with. There likely is some sort of department beyond the customer service employees you speak with via phone or online chat. Ask to speak with a manager and see where that takes you.

    Good luck!
    06-11-2015 11:30 AM

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