1. AC Question's Avatar
    Samsung Galaxy S5 Active
    SM-G870A
    07-23-2015 08:36 AM
  2. anon8380037's Avatar
    Hello. Very sorry to hear that.

    Your best bet is to set a new Lock on the device and a new pin/pw will override the old lock.
    Unfortunately, this facility has begun to fail on newer versions of Android on some models, (Google are withdrawing it) but its worth a try here :
    www.google.com/android/devicemanager.

    The thing is you would need the access to her Google account.
    If you can find her Gmail address, Google can help if you know some saved memorable information or alternative phone #/email she would have added.

    Try here:
    https://support.google.com/accounts/.../2402620?hl=en

    Alternatively of course, your carrier should / would be able to help you, so best to try a store first in case the second lock fails.
    Please register if you want to post a "Reply" here.
    Javier P and Laura Knotek like this.
    07-23-2015 09:03 AM
  3. Rukbat's Avatar
    As Madd said, try the carrier first. Bring a photo ID if it's your account, or her photo ID and death certificate if it's her account. They can unlock it for you as long as you can prove you have the right to get into the phone.

    And condolences on your loss.
    anon8380037 and Laura Knotek like this.
    07-23-2015 06:31 PM

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