Why am I not receiving calls?

[Gwaza Emmanuel]

why am I not receiving calls

I can't receive incoming calls on TECNO L6.always showing unfortunately phone has stop

 

[B. Diddy]

Re: why am I not receiving calls

Welcome to Android Central! Does the phone otherwise show that there is a good cell signal?

Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.