Locked out of the sprout cubby, what can I do?

[AC Question]

Locked out of the sprout cubby

My husband didn't confirm the account and we are now locked out. We tried messaging sprout but no response, we attempted to reset to factory settings but can't even access the main screen to reset, and we tried to log in online but sprout says the email and password are not correct. What can we do?

 

[B. Diddy]

Re: Locked out of the sprout cubby

Welcome to Android Central! What happens if you use the pinhole reset button on the back?

https://www.youtube.com/watch?v=dy4ZdBEZCq0