Hello, new here and new to smartphones.
My friend recently purchased me a new-in-the-box smartphone. It is an LG Sunrise model. I've been learning how to use it and such. After about 2 weeks of using it I noticed that I was getting a lot of errors saying that Google Play had stopped working. I got some other errors that things were starting to not work. I got the feeling it was because I might have gotten a virus from one of the game apps I had downloaded. I tried uninstalling the updates to Google Play, but it didn't seem to work over time. I eventually factory reset the phone and it was working well again.
Then, recently, I got a couple more errors from Google Play, and then I started getting com.android.systemui has stopped errors. I got them about 15-20 in a row before it would go away. I tried rebooting the phone, which seemed to make it worse. I was unable to even power down the phone with the power button because the error was so insistent that at would block the phone options box that popped up to shut it down, and I had to take the battery out to restart it.
When I powered it back on it sort of worked but the wallpaper was blacked out. I reluctantly chose to factory reset the phone, although this time I did check-mark the option to back up my data to google servers. (Not sure if this is relevant but I thought I would add that.)
After the reset, the same thing happened on the welcome screen to get the phone set up. The error came on instantly and would not go away no matter how many times I pushed okay, and I still had to take the battery out to reboot the phone. At that point I called my provider's tech support, and they went through the process with me of factory resetting it using the safe-boot method of holding down the down-volume key and power key etc. It did not work, and they said they would have to just send me a new handset in the mail.
Basically, it appears the phone is "bricked".
My question is, how did this happen, and how can I avoid it happening again? Is it dependent on what apps I had installed on my phone and apps I didn't have installed, or is it just a random occurrence that I have no control over? I'm not necessarily new to computers, but I am new to smartphones, and I find it frustrating that each website I visit seems to have the exact "right answer" for things, but it's totally different from other websites that have the exact "right answer" as well.
Any constructive feedback would be greatly appreciated!
My friend recently purchased me a new-in-the-box smartphone. It is an LG Sunrise model. I've been learning how to use it and such. After about 2 weeks of using it I noticed that I was getting a lot of errors saying that Google Play had stopped working. I got some other errors that things were starting to not work. I got the feeling it was because I might have gotten a virus from one of the game apps I had downloaded. I tried uninstalling the updates to Google Play, but it didn't seem to work over time. I eventually factory reset the phone and it was working well again.
Then, recently, I got a couple more errors from Google Play, and then I started getting com.android.systemui has stopped errors. I got them about 15-20 in a row before it would go away. I tried rebooting the phone, which seemed to make it worse. I was unable to even power down the phone with the power button because the error was so insistent that at would block the phone options box that popped up to shut it down, and I had to take the battery out to restart it.
When I powered it back on it sort of worked but the wallpaper was blacked out. I reluctantly chose to factory reset the phone, although this time I did check-mark the option to back up my data to google servers. (Not sure if this is relevant but I thought I would add that.)
After the reset, the same thing happened on the welcome screen to get the phone set up. The error came on instantly and would not go away no matter how many times I pushed okay, and I still had to take the battery out to reboot the phone. At that point I called my provider's tech support, and they went through the process with me of factory resetting it using the safe-boot method of holding down the down-volume key and power key etc. It did not work, and they said they would have to just send me a new handset in the mail.
Basically, it appears the phone is "bricked".
My question is, how did this happen, and how can I avoid it happening again? Is it dependent on what apps I had installed on my phone and apps I didn't have installed, or is it just a random occurrence that I have no control over? I'm not necessarily new to computers, but I am new to smartphones, and I find it frustrating that each website I visit seems to have the exact "right answer" for things, but it's totally different from other websites that have the exact "right answer" as well.
Any constructive feedback would be greatly appreciated!