1. AC Question's Avatar
    The sound on my S4 randomly stops working. both speakers.
    The phone gets all glitchy, videos randomly play in fast or slow motion. And if I get a call they can hear me just fine but I can't hear as both speakers aren't working. It is remedied by restarting the phone but will happen again in a few hours or even sometimes a few minutes. I have factory reset my phone and cleared the cache. samsung says it is time for a service. do I have any options since my phone is over a year old. When I was with apple they were really good about just replacing phones,is there any options like that with samsung?
    10-26-2015 04:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you have an SD card, try using a different one, in case that card is corrupt and causing issues. The problem might also be due to a 3rd party app, which can be difficult to pinpoint. Sometimes you just have to uninstall apps one by one until the behavior stops. Or do a factory reset, and reinstall apps one by one.
    10-26-2015 05:37 PM

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