Why am I unable to connect to my mobile phones hotspot?

[AC Question]

can't connect to my mobile's hotspot!

I'm using windows 10 on my laptop
when I enable hotspot internet on my phone, I can't connect to it from my laptop
the laptop connects to any wi-fi normally, but IDK why does this happen.
help, please!

 

[B. Diddy]

Re: can't connect to my mobile's hotspot!

Welcome to Android Central! Are you certain your carrier's data plan includes mobile hotspot usage? This usually requires an extra fee, or a plan that specifically includes hotspot.