11-09-2015 05:35 PM
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  1. AC Question's Avatar
    AC Question
    apparently my phone is not able to let me use my fingerprint but it automatically takes me to alternative password and I don't remember it....

    what am I supposed to do? I have valuable info on my phone! how do I reset my phone
    11-09-2015 09:29 AM
  2. Almeuit's Avatar
    Almeuit
    Moderator Team Leader
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    11-09-2015 05:35 PM
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