1. AC Question's Avatar
    So my mom used to use the thumbprint thingy to lock her phone. And one day, she can't open her phone with her thumbprints and she forgot her backup password. I told her that maybe we could factory reset her phone. After the factory reset, my mom couldn't even log in to her account and we tried the '72 hours solution' but it still won't work :/ Any other solutions??
    12-09-2015 06:19 PM
  2. Javier P's Avatar
    That's unfortunate. I think her only hope is taking the phone and personal ID to her carrier and they should be able to unlock the phone. All those security measures are there for a good reason.
    12-09-2015 06:40 PM

Similar Threads

  1. Where can I buy a Mate 8 from?
    By AC Question in forum Huawei Mate 8
    Replies: 4
    Last Post: 02-26-2016, 12:57 AM
  2. Why can't my Galaxy Tab S see a hdd (Samsung M3 1tb exfat format)?
    By AC Question in forum Samsung Galaxy Tab S 8.4
    Replies: 2
    Last Post: 01-15-2016, 11:56 AM
  3. Why can't I receive text messages on my Samsung Galaxy Note 4?
    By AC Question in forum Samsung Galaxy Note 4
    Replies: 1
    Last Post: 12-09-2015, 10:31 PM
  4. Why am I getting no sound for phone calls and none for texts?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 12-09-2015, 10:09 PM
  5. The person I call can't hear me.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 12-09-2015, 10:07 PM
LINK TO POST COPIED TO CLIPBOARD