Using Picasa 3, why doesn't my Windows 10 recognize it?

[AC Question]

using Picasa 3 why doesnt my windows 10 recognise it

used to be fine but suddently started saying device not recognised by windows
any ideas
could it be a cable issue? seems to make the right noises when connecting

 

[dpham00]

Re: using Picasa 3 why doesnt my windows 10 recognise it

Do you see the device in Windows Explorer?