1. AC Question's Avatar
    and not lose my text messages and contacts? because my phone keeps having a pop up message that says google play not responding then google play stopped over and over. it is stuck in guest mode now as well
    12-23-2015 03:02 PM
  2. belodion's Avatar
    Read these guides:

    [GUIDE] SMS Backup & Restore
    http://forums.androidcentral.com/sho...d.php?t=324662

    [GUIDE] How to Factory Data Reset your Android device
    http://forums.androidcentral.com/sho...d.php?t=467262

    It may be worth trying first a Cache Partition wipe, if possible for whatever device you have. It's much easier, and causes no loss of personal data.
    Laura Knotek likes this.
    12-23-2015 04:37 PM

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