1. AC Question's Avatar
    Hi,

    Have bought a new phone Galaxy Note 5 and have transferred all using Samsung Smartswitch.

    The phone number is the same and it is now on the new Note.

    I looked at the WhatsApp on the Note and saw that there weren't any chats.. All Contacts but no chats.

    I can't seem to get access to WhatsApp on the old phone as the phone number has been taken from it. Sim still there but number now on new phone.

    How can i get the past chats onto my new phone please?

    Thanks

    oz
    01-02-2016 03:03 AM
  2. zkyevolved's Avatar
    Plug it into a computer and on the internal memory there is a folder called whatsapp. Copy that folder to your new phone and then uninstalling and reinstall whatsapp. In fact, uninstalling it first would be the best bet. Then after uninstalling copy the content to the new phone and the download whatsapp again. It'll ask you to restore.

    For the future there is a new feature that backups up all content to a hidden folder in Google Drive nightly. I recommend that just in case you ever change phones or yours breaks. Enable that in the settings page.

    Hope I've helped!
    01-02-2016 04:55 AM

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