Why can't I connect my phone as a media device?

[AC Question]

cant connect phone as a media device.

my compute recognizes the phone. everything is fine but when i try to change the options from just charging or media transfer or mass storage, media transfer and mass storage are grayed out (cant pick them). im just trying to add music, can anyone help me?

 

[B. Diddy]

Re: cant connect phone as a media device.

Welcome to Android Central! Which phone? Have you tried a different cable? USB cables can fail, or if you're using a random cable from some other device, it might be designed for charging only, and not data transfer.