1. AC Question's Avatar
    Hello guys!
    Yesterday i started my android phone and i realised that i can't press any buttons in popups, aswell any buttons in the menubar. I didn't change anything on the system before. My phone wasn't even rooted.
    To fix it, i tried to do a factory reset. I couldn't do it over the android menu, cause there i had do confirm it in a popup ^^ So i did it over the recovery menu.
    Then i rebooted my phone and selected the Language and the Keyboardlanguage. After that there came a popup where i had to agree the EULA. And see, the button didnt react.
    Does anyone of you guys what to do? I even did a Firmware update.
    01-17-2016 04:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the screen respond to any taps at all, like swipes? If not, then the touchscreen digitizer probably failed.

    I was going to ask if you had a screen dimming app installed, because these apps can inexplicably interfere with certain button presses--but that should have gone away after the factory reset.
    01-17-2016 10:22 PM
  3. cs_FlexX's Avatar
    Yes, the screen responds to tabs and swipes. Some buttons are actually working(like the apps on the menu). But i figured out, that the others (like those in the popups) are reacting, but they need like one minute to react.
    B. Diddy likes this.
    01-18-2016 01:36 AM
  4. B. Diddy's Avatar
    It shouldn't be taking that long, though. If that's still happening after a factory reset, I'd wonder about something wrong with the firmware. Does it occur in Safe Mode? Which phone do you have? On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.
    01-18-2016 02:00 AM
  5. cs_FlexX's Avatar
    My phone is called Prestigio Multiphone 7500.
    I can't even find a way to boot it into the safe mode.
    I'll never buy a cheap phone like this, i guess ^^
    Now im trying to downgrade the firmware.
    Thanks for your help man ;D
    01-18-2016 11:00 AM
  6. cs_FlexX's Avatar
    Im dumb. what i did was a firmware update and not a reinstallation. But i can't find the original firmware.
    Im asking Prestigio for it ^^
    01-18-2016 11:13 AM
  7. B. Diddy's Avatar
    I can't even find a way to boot it into the safe mode.
    The steps I suggested above didn't work?
    01-18-2016 12:20 PM
  8. cs_FlexX's Avatar
    nope, completely no response...
    01-18-2016 05:19 PM
  9. B. Diddy's Avatar
    On some phones, after the logo appears during the boot proces, you have to press and hold Vol Down until the homescreen appears in order to get into Safe Mode.
    01-18-2016 10:21 PM
  10. cs_FlexX's Avatar
    ok, this way i got the safe mode. But still, no clickable button
    01-19-2016 11:26 AM
  11. AlphaTango414's Avatar
    Odd suggestion, but push your home button 3 times quickly. See if that helps your issue.
    01-19-2016 12:20 PM
  12. cs_FlexX's Avatar
    it doesn't ^^
    01-19-2016 01:07 PM
  13. B. Diddy's Avatar
    And it's not a specific part of the screen that isn't responding, right? It doesn't matter where these buttons are on the screen?

    I'm suspecting a corrupt firmware. This may be tough to fix, because you'd have to reinstall the firmware, which would require rooting and finding the stock firmware to install. Try searching some place like xda-developers.com for that.
    01-19-2016 03:08 PM

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