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  1. AC Question's Avatar
    Hi everyone,

    First of, my phone is a Lenovo K3 Note running Android 5.0.

    When my phone is connected to my work wifi, I get an instant notification when a new Email comes in. However, when I'm connected to my home wifi, there are no Email notification at all until I refresh the 'Email' app.

    Anyone know why this is the case?

    Thanks!
    01-21-2016 04:32 PM
  2. Rukbat's Avatar
    We need more info.

    IMAP or POP3 email account?

    What refresh interval do you have set on the email app?

    (If it's IMAP and 0 or push, contact your ISP - they may be blocking a port you need for push notifications. [Whatever reason they have, if they're doing it, isn't good enough - they have to learn to live with email push.])
    01-21-2016 06:03 PM
  3. Valachio's Avatar
    All of my Emails are Gmails. I searched Google for IMAP/POP3 and I'm guessing that my Emails would be IMAP?

    Refresh intervals is set to 30 days of sync. I don't think this is the issue since all incoming Emails on my work wifi give me an instant notification.
    01-21-2016 06:10 PM
  4. Rukbat's Avatar
    Don't guess - look in the left column on Google Contacts to see if you have [Imap]/Sent and [Imap]/Trash folders. If you do, it's IMAP (which it should be).

    If you're using the GMail app, you don't have a choice of sync interval (how often to sync, not how old to keep, which is what "Days of email" does. If you have a refresh interval on the app you're using, and it has no "push" setting, set it to "off" - that's push. It doesn't ask the server if there's any new mail, the server pushes new mail to the app.
    01-21-2016 06:40 PM
  5. Valachio's Avatar
    I can't post an image because I don't have enough forum posts, but I don't see [Imap]/Sent or [Imap]/Trash

    I see:
    My contacts
    Starred
    Most Contacted
    Others Contacts
    Director
    New Group...
    Import Contacts...

    EDIT: Cant' post links but I managed to attach an image
    Attached Thumbnails Instant Email notifications on work wifi, but not on home wifi?-d61e99e16b55905a9cacbe10dd3faf83.png  
    01-21-2016 07:01 PM
  6. Valachio's Avatar
    I switched to an LG G4, it's working fine now. Thanks for your time.
    01-22-2016 09:26 PM

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