1. AC Question's Avatar
    The problem started with HDMI - ran smoothly at first, then video kept working but no sound. I tried to run bluetooth and at that point, the sound cut off completely - no notifications, no headphone sound - zero. When I hold the volume control down, I see the speaker icon but volume does not move, stays muted, no matter how long I hold it down. Pull down menu on this tablet is weird - no "sound" or "audio" button. Do not know how to get into audio settings beyond changing ringtones etc (i.e. what's provided under "settings") Tried turning off and on a few times - no luck. Have not yet tried factory reset as it's a major hassle to re-download apps etc. I also have a 7" Hisense tablet which has never had any problems. The A1X seems glitchy
    01-22-2016 09:29 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried rebooting the device?
    01-22-2016 09:48 AM
  3. stanislavski's Avatar
    Yes, as indicated in my post, I restarted the tablet (in fact more than once) - no joy. In the meantime, it seems like I got the sound back AS LONG AS I only use the headphone jack and NO HDMI and NO Bluetooth
    01-22-2016 12:14 PM
  4. Golfdriver97's Avatar
    Sorry. Missed that part. Can you pull the battery out of the phone for several minutes?
    01-22-2016 03:45 PM

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