1. AC Question's Avatar
    my phone runs slow thats why i reset but how can i reused my phone im offset.im using this phone since 1 year
    01-26-2016 05:10 PM
  2. belodion's Avatar
    Contact Samsung customer support.
    01-26-2016 06:33 PM
  3. Rukbat's Avatar
    Or try locking it at Android Device Manager. (Write the password down, because only the first one you use will be sent to the phone - and it can take time to send it, so if you forget it by the time it gets to the phone you're back where you are now. You can add a little text, which will show on the hone's lock screen, so you know when the password was changed. Just wait about 15 minutes, then restart the phone. If you don't see the text, wait another 15 minutes and restart. When you see the text, the password you put in at Device Manager should be the password that unlocks the phone.)
    01-26-2016 07:42 PM
  4. Linda Toth's Avatar
    won't unlock with backup password. Same thing happened to me, I trtied all caps and it worked. Didn't plan to use all caps.
    01-26-2016 07:59 PM

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