Why is my SIM card not recognised?

moreh1

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Jan 27, 2016
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Hi there,

I have a relatively new unlocked vodafone smart ultra 6. for a month or so I used an EE nano SIM card that i cut myself and it worked fine. Recently however i have moved to Spain (from the UK) and obviously can't use the same mobile plan.

With my work i get a deal on lebara prepaid SIMS and so in an effort to use this i've tried to use two different lebara SIMs. However both of the ones i used don't seem to work. the sim isn't recognised, mobile networks is greyed out and any number i dial fails instantly.

The second SIM i tried was put in by the lebara people and they couldnt get it to work either. I've restarted, reinserted and done a factory reset and nothing. Also no custom roms or mods or anything. I can't make a lebara account without getting the number of the SIM either.

Any help would be very much appreciated because i have no way of contacting anyone without WIFI!

Thanks so much in advance

Moreh1
 
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