Not able to unlock my locked video files in gallery

asteriskkk

New member
Mar 5, 2016
2
0
0
Visit site
Hi I'm using a LG G3 and I've locked a video file(located in my SD card) in the gallery. And the next day when I try to unlock the video file, it would load for awhile and then "Completing request failed". Any help on this?

When I click on the details of the video file it states:

Type: application/vnd.oma.drm.message
Protected: Yes
Forwarding possible: No
Path: /storage/external_SD/DCIM/Camera
20160304_115724.mp4.dm