1. Tektile's Avatar
    Hey guys, can anyone help me with a problem I'm having?

    Recently purchased an Alcatel Pixi 3 phone, Splashing out I know, but whenever I try to install my Barclays app it is telling me that it won't work on rooted devices.

    Now, my phone is literally straight out of the box brand new, so I'm pretty sure it shouldn't be rooted. Is there anything else it could be which is causing me to have this issue?

    Thanks very much <3

    Chris
    03-29-2016 11:17 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Where did you get the phone? Run Root Checker to confirm the phone isn't rooted. Also, are you installing Barclays from Google Play Store, or from somewhere else? If the app itself isn't compatible with the phone, Google Play Store wouldn't let you install it.
    05-12-2016 03:07 PM
  3. Jerry Hildenbrand's Avatar
    Have you installed the Barclays app on a device that was rooted in the past? Even if it didn't work (Barclays won't work on a rooted device)?

    If so, you'll need to call their helpline for mobile banking and have them remove a flag in their system.
    B. Diddy likes this.
    05-12-2016 03:15 PM

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