Tablet is stuck on Android Icon, what can I do?

[AC Question]

tablet is stuck on android icon

When my son switches on the tablet it doesn't load any further than the android icon. I've tried switching the devise on and off, also holding down power button and volume button together but nothing happens? It is a btc quad core. Thanks in advance

 

[itguyjax8430]

Re: tablet is stuck on android icon

When my son switches on the tablet it doesn't load any further than the android icon. I've tried switching the devise on and off, also holding down power button and volume button together but nothing happens? It is a btc quad core. Thanks in advance

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What brand and model of tablet does he have?