1. AC Question's Avatar
    I don't know how I did it, I was sitting on the phone and it must have reset itself. Now, when I try to get back into my phone using my gmail account, it says "Please sign in using one of the owner's accounts for this device"

    I'm 100% certain I have my email and pass correct, but no matter what I try, I cannot get in. It's as if somehow while sitting on the phone, the device completely separated itself from my account!

    The guy at the Verizon store was at a complete loss too. said it was the first time he's seen this. Help please!
    04-12-2016 09:27 PM
  2. LanceAllan's Avatar
    Use Android device manager to change your password?

    Sent from my Adamantium™ S7 edge
    04-12-2016 09:29 PM
  3. Jeff Verses's Avatar
    Thx for the quick reply. Tried that. when I go into Android Device Manager, it says 'location unavailable' and I don't see an option anywhere to change password. It's bizarre. It's as if the phone doesn't recognize that my google account was ever connected to it!
    04-12-2016 09:43 PM
  4. LanceAllan's Avatar
    To change the password click the lock option

    Sent from my Adamantium™ S7 edge
    Attached Thumbnails Why can't I get back into my phone after a factory reset using my gmail account?-3490.jpg  
    04-12-2016 09:53 PM
  5. LanceAllan's Avatar
    But yeah that will only work if it can find it.... Weird

    Sent from my Adamantium™ S7 edge
    04-12-2016 09:54 PM
  6. LanceAllan's Avatar
    What kind of phone is it?

    Sent from my Adamantium™ S7 edge
    04-12-2016 09:55 PM

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