1. AC Question's Avatar
    Hi I used smart switch to transfer stuff, however I have downloaded kies and I am trying to hook my phone to it. It keeps coming up with a dialogue box saying "the connected device is supported through smart switch, which is faster and more convenient"
    it then gives me the option of downloading it. I have already downloaded it , nothing changed, I uninstalled it from both pc and phone but error keeps coming up and phone not connecting to kies
    04-15-2016 09:15 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone do you have? Newer Samsung phones aren't supported by Kies--they want you to use Smart Switch.
    04-18-2016 02:49 AM
  3. laollis's Avatar
    I have both Kies and Smart Switch on my Windows 10 pc, and my Galaxy S7 will not connect.
    04-23-2016 10:00 PM
  4. B. Diddy's Avatar
    Does the computer even recognize the phone when you connect via USB? If not, then when you connect the phone, swipe down the notification panel, select the USB icon, and make sure it's set to MTP (and not to Charge Only).
    04-24-2016 07:22 PM

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