1. henry_the_fifth's Avatar
    Hi,
    I am using Xperia L C2104 (Android 4.2.2) for almost 3 years.
    Yesterday, I manually restarted the phone. After that it kept continuously restarting.
    Even when I booted to Safe Mode, it kept continuously restarting.

    After a few hours, I tried again and it started working OK in Safe Mode. I took a backup and uninstalled most of the third-party apps. Then I tried booting into normal mode and it worked OK.

    After using the phone in normal mode for few hours, it restarted on its own.
    It again kept on continuously restarting. After several attempts, it started working OK in Safe Mode.
    I am currently using it in Safe Mode.
    I am planning to take it to Sony service center in 1-2 days.

    Any idea what could be going wrong?
    Do you think a built-in app (Google etc) could be causing this problem?
    Do you think a Factory Reset would help?
    Or, do you think it could be a hardware problem?

    Thanks for your help.
    04-17-2016 05:40 AM
  2. H3aTeRzz's Avatar
    Hi

    Before taking it to the service center, back up all your important data, and try the following first.

    1. Enter Recovery Mode and Wipe Cache Partition (See of problem occurs)
    2. Do you have the option of trying another battery?
    3. Do a Full Factory Reset ( BACK UP ALL IMPORTANT DATA.)
    4. Bring to service center.

    Hope this helps!

    Chris
    04-17-2016 07:53 AM

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