1. Ahlys's Avatar
    I've got Samsung Galaxy S6. After a software update, the sim card wasn't recognized and almost nothing worked. I was advised to do a hard factory reset and it went fine till I got to the "checking connection" part: It's impossible to connect to internet and now I'm blocked. During the reset there is a message in red: E:failed to mount /preload . I don't know if the 2 are connected. What should I do?
    04-22-2016 10:17 PM
  2. drinkoldcoke's Avatar
    I think I'd reset the phone using samsung KIES software / or ODIN and the carriers firmware file. You do it with a computer and the software through USB. It sounds like you got a bad reset.
    04-23-2016 01:09 AM

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