1. thesimp's Avatar
    Hello, my system called soft bricked after failing to install an update OTA (Device is not rooted). I have booted the device into recovery and tried selecting apply update from sdcard but when I do, it gives the message installation aborted with no associated error messages:

    Recover Information:
    Android system recovery <3e>
    BLU_E010Q_V13_GENERIC 30-12-2015 15:55

    System Message after selecting apply update from sdcard:
    Code:
    1) Install sdcard/*path*/filename.zip
    2) Opening update package...
    3) Installation Aborted.
    I have tried using a custom OS and downloaded both recovery files for my device but none seem to work:
    1) recoveryTWRPv287_Energy_X-Lollippop-MT65
    2)recoveryTWRPv300-BLU_Energy_X - by lope

    Any tips?
    05-22-2016 07:42 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried redownloading the files?
    05-22-2016 08:20 AM
  3. thesimp's Avatar
    Yeah, doesn't work, right now I'm trying to download this approx 900mb file from ROM BLU ENERGY X E010Q | [Official] add the 05/11/2016 on Needrom

    And I'm thinking if recovery files are supposed to be this large?
    05-22-2016 12:57 PM
  4. Golfdriver97's Avatar
    Recovery files are usually pretty small, but they are also bundled with the ROM.
    05-23-2016 01:40 PM
  5. thesimp's Avatar
    Ah well it didn't work same installation aborted, that was disappointing but I tried...

    And yeah I found some recovery files about ~10mb

    No idea why it's aborting it without any errors, it's probably the file itself. Do you have an example of recovery files? The ones I got for my device were from this site:
    https://www.androidfilehost.com/?w=files&flid=49990

    I haven't edited them besides changing the zip file name to 'update'
    05-23-2016 01:49 PM
  6. Golfdriver97's Avatar
    I don't have any examples. Are you reflashing this through ADB, or some other kind of program?
    05-23-2016 03:44 PM
  7. thesimp's Avatar
    I tried the option [Apply update from sd card]

    I don't know how to use the adb method for Blu phones
    05-23-2016 03:56 PM
  8. Golfdriver97's Avatar
    YouTube has a lot of videos on this. They will most likely be using a Nexus device, but if you can boot to the bootloader, the command and d steps should be the same.
    05-23-2016 04:25 PM
  9. thesimp's Avatar
    Well after trying, this doesn't work either as it aborts immediately after transfer starts on CMD it reads as:


    Code:
    Total xfer: 0.00x
    No idea what to do now
    05-25-2016 11:23 AM
  10. Golfdriver97's Avatar
    Have you tried in the bootloader? The commands are sometimes in those videos as well. It should be the same as a Nexus
    05-25-2016 04:32 PM
  11. thesimp's Avatar
    Using fastboot oem unlock returns:

    Code:
    ...
    (bootloader) Start unlock flow
    
    FAILED (remote: Unlock Operation is not allowed)
    finished.
    total time: =varies=

    Do you by chance know where I can download BLU backup files so I can use that to restore the OS or should I give up at this point?
    05-25-2016 10:09 PM
  12. Golfdriver97's Avatar
    Is the bootloader unlocked?
    05-26-2016 03:42 PM
  13. thesimp's Avatar
    Don't think so, from seeing some videos there was supposedly an option to unlock it in developer settings but at this point in time I can't do that because my phone won't boot up, only recovery is accessible.
    05-26-2016 04:06 PM
  14. Golfdriver97's Avatar
    That probably rules out a fast boot command. I'm running out of ideas.
    05-27-2016 04:03 PM
  15. thesimp's Avatar
    I have considered tossing the phone at a wall and see if that works, once had a calculator that used to mess up alot and one good smash fixed everything. Worth a shot?
    05-27-2016 04:05 PM
  16. Golfdriver97's Avatar
    I have considered tossing the phone at a wall and see if that works, once had a calculator that used to mess up alot and one good smash fixed everything. Worth a shot?
    Lol...that's funny. Downside is, in this case, a soft brick may as well be a hard brick. Careful not to break your wall though...lol
    thesimp likes this.
    05-27-2016 04:10 PM
  17. David Barcelo's Avatar
    I'm having the same problem, and I'm just freaking out....

    I tried the recovery update and didn't work...
    I also wrote an email to BLU and they told me, and I quote: "A technician would be more than happy to help you", which doesn't help me at all because I don't live in the USA, so... freaking out...

    Is any hope for us?
    05-28-2016 05:14 PM
  18. Golfdriver97's Avatar
    I'm having the same problem, and I'm just freaking out....

    I tried the recovery update and didn't work...
    I also wrote an email to BLU and they told me, and I quote: "A technician would be more than happy to help you", which doesn't help me at all because I don't live in the USA, so... freaking out...

    Is any hope for us?
    Welcome to the forums. Have you tried a reset in recovery?
    05-28-2016 07:36 PM
  19. thesimp's Avatar
    I'm having the same problem, and I'm just freaking out....

    I tried the recovery update and didn't work...
    I also wrote an email to BLU and they told me, and I quote: "A technician would be more than happy to help you", which doesn't help me at all because I don't live in the USA, so... freaking out...

    Is any hope for us?
    If what Gold says doesn't work you could try RemixOS or PhoenixOS (For basic android stuff) though this might be quite difficult depending on your PC.

    Good luck and I'm giving up on it, nothing works >.>
    05-28-2016 08:29 PM
  20. David Barcelo's Avatar
    Welcome to the forums. Have you tried a reset in recovery?
    If by "reset in recovery" you mean the usual ones (dats/cache), yeah, I did, like three times... and nothing works.
    05-29-2016 12:26 PM
  21. Golfdriver97's Avatar
    Good luck and I'm giving up on it, nothing works >.>
    Sorry I couldn't help more.
    05-30-2016 09:18 AM

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