1. AC Question's Avatar
    cracked the screen on my phone, I can just se the top indicators of the display, barely 7 milimeters, so i canmake out if i have any notifications, battery life and if its on home screen or locked screen.
    The power button doesnt work, the touch doesnt work.
    Support told me to download Kies and it would solve all my problems so I hung up like an *****.
    I launched Kies, it told me I had to unlock the phone (******* support guy), luckily I found out that theres this amazing site called find my phone where I can unlock my phone, I did so.
    Kies does not think this is enough, it´s still recognizes the phone as locked, have reconnected the phone and rebooted KIES. all leading to the same "Kies says ur phone is locked" dead end.

    Support also said that if I dont reset it so the password dissapears they will send it back and ask me to remove password and try again.

    05-24-2016 02:32 PM
  2. Rukbat's Avatar
    The first thing you need to have done is to replace the screen. That may solve all your problems by itself.
    05-24-2016 06:24 PM

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