1. AC Question's Avatar

    I Don't know how, but yesterday my phone stuck to ''Factory Mode'' and volume button can functional. Menu looks like this:

    Factory Mode

    Auto Test
    Manual Test
    Item Test
    Test Report
    Debug Test
    Clear eMMC

    And the problem is, I don't know how to get back to android. If I select reboot it just come back to this same window.

    Thank you
    06-06-2016 08:07 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! It's probably a firmware or hardware problem. Is it still under warranty?
    06-07-2016 07:40 PM
  3. andrianpalala's Avatar
    Hi! I'm a guest who create this thread. My BV5000 isn't under warranty. What should I do? I don't know how to get back to android
    06-09-2016 07:37 AM
  4. B. Diddy's Avatar
    This can be difficult, since your phone manufacturer is not particularly well-known. I suppose you could try re-flashing the firmware, but I'm not sure if that's possible without rooting the phone first (which you won't be able to do if it's stuck on that boot screen): Blackview BV5000 Flash Manual - bbs.blackview.com

    Otherwise, contact Blackview and see if they can offer any help: Contact US |BLACKVIEW
    06-09-2016 01:46 PM

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