1. anon(9942481)'s Avatar
    Problem occurred seemingly overnight a couple months ago and PC stopped reading my old S3 and now my new S5. Both phones are able to connect via USB to other computers and show up as storage devices.

    All my USB ports work, and I've tried 3 different cables.
    Uninstalled and reinstalled MTP drivers that the Samsung support guy gave me and I get these errors; imgur.com/a/oHgHo

    MTP is enabled on the phone, and I've tried using Samsung's software to connect, Kies and Smart Switch, but they fail as well. Also tried connecting with USB debugging mode enabled and disabled on the phone and it makes no difference.

    These fixes don't work either, khattam.info/solved-failed-installing-samsung-mobile-mtp-device-error-code-10-this-device-cannot-start-2012-09-16.htm

    http://www.suggest-a-fix. com/index.php?/topic/180-windows-wont-install-samsung-mtp-driver

    Windows 7 (64 bit) is up to date and my phone is running android 5.1.1

    any help is much appreciated.
    06-19-2016 03:44 AM
  2. H3aTeRzz's Avatar
    Hi

    Its a long shot, but try entering recovery on your device(s) and do a wipe of the Cache Partition....no data loss will occur. Other than that, if you're sure you've got the most current samsung drivers, I would suggest doing a Full Factory Reset.

    Chris
    06-21-2016 07:46 AM
  3. anon(9942481)'s Avatar
    I tried the factory reset on my S3 since I'm not using it anymore and no change, same for cache partition wipe on my S5.
    H3aTeRzz likes this.
    06-21-2016 03:52 PM

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