1. AC Question's Avatar
    My son bought his first cell phone last month, did a basic setup, created a google account on the phone and password to get things going. Last week his friend tried to access the lock feature which resulted in a hard reset. Now he does not remember the google information to gain access to it again, still have receipt, box etc. Anything we can do besides mailing back to LG. He did not create a backup email or phone number to assign, so google isn't helping?
    06-28-2016 12:05 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try this: https://www.google.com/accounts/recovery/

    On an Android phone, the user's Google account information is of utmost importance. In the future, remind your son to keep track of it.
    06-28-2016 10:28 PM

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