1. AC Question's Avatar
    Hi, I've had my phone for 3 days now.

    It's great, love everything about it when it works. Unfortantly though I seem to have been unlucky and got a lemon which im returning soon.

    My phone crashes about 20-50 times a day and reboots depending on how much I use it. Usually just from reading texts or browsing.

    Anyhow I was wondering if the phone is crashing and restarting while on sleep without me knowing in my pocket. If I don't unlock my phone for over an hour or 2 when I try unlock it with my fingerprint it says i must enter my pin.

    Is this because it's crashed and restarted in my pocket or because it's been over an hour or 2?

    Thanks,
    Adam
    07-20-2016 07:44 PM
  2. belodion's Avatar
    I think it's because it has powered off. If you can, check that the battery connection is good.
    07-20-2016 07:50 PM
  3. TJA3500's Avatar
    With my Samsung Note 5, It will ask for my pin if the phone has been sitting idle for 4 hours.
    belodion likes this.
    07-20-2016 08:15 PM
  4. belodion's Avatar
    With my Samsung Note 5, It will ask for my pin if the phone has been sitting idle for 4 hours.
    That I didn't know. Is that a normal Samsung feature?
    07-21-2016 01:40 AM
  5. TJA3500's Avatar
    It must be. It only sits idle when it's on the wireless charge pad and I notice when I go to use it a few hours later, I have to enter my pin.
    belodion likes this.
    07-21-2016 07:20 AM
  6. TJA3500's Avatar
    With my Samsung Note 5, It will ask for my pin if the phone has been sitting idle for 4 hours.
    I misspoke when I stated my phone asks for my pin when's it sits idle, it is my fingerprint I need to input since I use fingerprint for unlock.
    I use Wi-Fi smart unlock when I'm at home and after it sits on the charging pad a few hours, It asks for my fingerprint.
    07-23-2016 08:27 AM

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