1. Brandon Moore6's Avatar
    So I work in our service driven IT department, fixing computer problems, phone problems, laptops, and so on scooby dooby do.

    We have a 6 month old Note 5 that we gave to an employee and he locked it down with his google account before getting terminated. We've been trying to get it unlocked and I have tried almost every mean that I know of. Reimage, backdoor apps, and so on. Is there anything we can do? Can google, verizon (the carrier) or even samsung help in this case?

    Has anyone dealt with this before? Surely there has to be someway for a business to show proof of purchase and get the phone unlocked.
    08-19-2016 08:16 PM
  2. Premium1's Avatar
    So I work in our service driven IT department, fixing computer problems, phone problems, laptops, and so on scooby dooby do.

    We have a 6 month old Note 5 that we gave to an employee and he locked it down with his google account before getting terminated. We've been trying to get it unlocked and I have tried almost every mean that I know of. Reimage, backdoor apps, and so on. Is there anything we can do? Can google, verizon (the carrier) or even samsung help in this case?

    Has anyone dealt with this before? Surely there has to be someway for a business to show proof of purchase and get the phone unlocked.
    Did you ask the employee to unlock it? Yes he was terminated, but would hope they would unlock it and remove their google info.
    08-19-2016 08:48 PM
  3. Brandon Moore6's Avatar
    Well we have reached out to him, and he said he removed it but we have not physically been able to get in touch with this person.
    08-19-2016 11:10 PM
  4. Brandon Moore6's Avatar
    Ok, so the former employee is willing to meet with me to unlock the phone. Which begs the question, are their solutions for businesses to install their own overlay or security in some fashion to have overide controls in these sort of situations?
    08-22-2016 01:14 PM

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