I am the original owner of my Samsung Galaxy A8. After original setup i encrypted all of my data on my phone. Because I am paranoid about my data being stolen if I were to loose my phone, I downloaded an app that will conduct a factory reset. Unfortunately the app prematurely factory reset my phone.
Now I'm trying to set up my phone again.
1. I get a "Welcome" screen with language options. I select "English."
2. I get a "Wi-Fi" screen. I select my my wifi.
3. I get this message. "Unable to sign in to Wi-Fi AP. An unauthorized factory reset has been performed on this device. The sign-in screen cannot be accessed."
What do i do to fix this? This is a brand new phone and I am the original owner.
Now I'm trying to set up my phone again.
1. I get a "Welcome" screen with language options. I select "English."
2. I get a "Wi-Fi" screen. I select my my wifi.
3. I get this message. "Unable to sign in to Wi-Fi AP. An unauthorized factory reset has been performed on this device. The sign-in screen cannot be accessed."
What do i do to fix this? This is a brand new phone and I am the original owner.