1. Bob29154's Avatar
    Android ids my WiFi but when I say connect it asks for password then says it is incorrect. I have verified that password is correct by using my ubee modem info. Other WiFi devices work. I tried the suggestion to use forget and reconnect. I go out of range but then it doesn't even show up? It is a LGL41C
    10-07-2016 09:14 AM
  2. marysfx's Avatar
    have you tried to reboot the mobile device and Wi-Fi modem? It helped me with the same problem once.
    10-07-2016 01:22 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! What do you mean by the modem info? If you're looking at the sticker on the bottom or back of the modem/router, that's typically the password for logging into the router's settings (on your computer browser). The wi-fi network's password is something you create when you set up your network. Who set up your network?
    10-07-2016 05:22 PM
  4. Bob29154's Avatar
    I have turned off and on my ubee modem which includes wifi. I know the password is correct my looking at setup on ubee.
    10-13-2016 11:31 AM
  5. B. Diddy's Avatar
    I know the password is correct my looking at setup on ubee
    Sorry, I'm still not sure if you're talking about the password you created when you set up your wi-fi network, or the default password the router uses to log into its settings.
    10-13-2016 09:58 PM
  6. Bob29154's Avatar
    Not the default. It was changed at time of installation.
    10-14-2016 07:34 AM
  7. B. Diddy's Avatar
    Ok, but I still need clarification -- are you trying to use the router's password (i.e., the one used to log into the router's settings menu) or your wi-fi network's password (i.e., the one you created when you set up the wi-fi network)?

    Assuming you're talking about the wi-fi network password, then have you made sure that the device is using the same security protocol as the router (e.g., WPA2-PSK/AES)? That, by the way, is the best protocol to use (instead of TKIP or WEP).
    Laura Knotek likes this.
    10-14-2016 10:26 AM
  8. Bob29154's Avatar
    Both are using WPA2. I don't understand why other devices in house are working. I now have also set phone back to defaults and still does not work?
    10-17-2016 07:13 AM
  9. B. Diddy's Avatar
    Ok, I'm just going to assume that you're talking about the wi-fi network password that you created when you set up your wi-fi network, and not the router's password that allows you to log into the router settings.

    Review this guide, and see if any of the tips help: http://forums.androidcentral.com/amb...-problems.html
    Laura Knotek likes this.
    10-17-2016 07:54 AM
  10. Bob29154's Avatar
    Just Started to work?
    10-17-2016 08:05 AM
  11. B. Diddy's Avatar
    Ok, let us know if the problem comes back!
    10-18-2016 01:41 AM
  12. Bob29154's Avatar
    I will. Thanks for our help.
    10-18-2016 07:16 AM

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