1. Great Grat's Avatar
    Recently my Android phone stopped being recognized by my computer. When I plug it in nothing happens except that it starts charging. If I pull down the shade nothing is there. I've tried rebooting, different cords, and different computers, and nothing worked. I've been able to connect it before with no problems. I dunno what to do. Any help would be appreciated
    10-13-2016 12:50 PM
  2. B. Diddy's Avatar
    At this point, my guess is that the phone's microUSB port is faulty or damaged. The charging contacts are presumably still functional, but the data transfer contacts have been compromised. I'd bring it to a repair shop (or contact Motorola if it's still under warranty).
  3. pkcable's Avatar
    You've restarted both devices right? Also have you tried multiple USB ports? Sometimes the ports in the back work better than the ports in the front.
    10-13-2016 01:31 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Which device do you have? Inspect its microUSB port carefully to see if there's any debris in there. Use a can of compressed air to blow it out, or fine-tipped toothpick to root around.
    pkcable likes this.
    10-13-2016 10:30 PM
  5. Great Grat's Avatar
    Yes, I have restarted both my computer and my phone. I've tried all of the USB ports on multiple computers.
    10-14-2016 05:53 AM
  6. Great Grat's Avatar
    I've already cleaned it. Still doesn't work.
    10-14-2016 05:55 AM
  7. B. Diddy's Avatar
    Which phone do you have? Try reinstalling the USB drivers. Do a search for "[your phone] USB drivers" to see if there are specific drivers you can download from the web.
    10-14-2016 10:20 AM
  8. Great Grat's Avatar
    I have a Moto G. I reinstalled the drivers. Still didn't work. I've tried everything.
    10-14-2016 11:01 AM
  9. Sagar VK18's Avatar
    install different custom rom on your phone & then try or download this https://shareitdownloadapp.com/share...ws-7-mac-free/
    10-14-2016 11:42 AM
  10. Great Grat's Avatar
    I downloaded this and I'll try it out later, but is there any way to fix the USB problem?
    10-14-2016 11:54 AM
  11. B. Diddy's Avatar
    Let's back up a little bit. Were you able to confirm that the other cables you tried worked for data transfer on other devices? And were all of the computers you tried Windows PCs or Macs?
    10-15-2016 01:21 AM
  12. Great Grat's Avatar
    Yes, I tried out three different cords for my Android, but none of them worked. They all worked on my Kindle, though. The computers I used were all Windows PCs.
    10-15-2016 02:05 PM
  13. B. Diddy's Avatar
    At this point, my guess is that the phone's microUSB port is faulty or damaged. The charging contacts are presumably still functional, but the data transfer contacts have been compromised. I'd bring it to a repair shop (or contact Motorola if it's still under warranty).
    pkcable likes this.
    10-15-2016 02:26 PM

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