There are two different Android devices with similar photo viewing issues. NEITHER have the photos on SD cards. Both devices work, generally, as they should.
Samsung Galaxy Note Pro 12.2 - with Lollipop
This issue involves pictures downloaded for manufacturers sites. NONE taken with the camera. Camera has never been used. There are about 300, all of which have viewable thumbnails. Many (~40) when attempting to view the full size picture will at first briefly (< 1sec) flash the picture then go black. Originally, there were no files with the problem. Now this issue is reproducible in all ~40 picture files. File size is as expected. The files were viewed by two apps: Gallery and Photos.
Droid Turbo - with Lollipop
This issue is only in pictures taken with the camera. Again there are ~200 total pictures on the phone taken with the camera. The problem here is that 10 pictures are black in thumbnail and black when attempting to view the full picture. Files sizes are all that expected with (and similar to other) files taken with this camera. Unlike the other device no flashing of the picture before going to black ...... at least none I can see. No problems seen with the pictures downloaded to the phone. The files in question were viewed by four apps: Gallery, Photos, ES File Manager and Photoshop Express.
It seems that in both instances it is a case of file corruption. But where and how? In the first case no SD card and no file manipulation other than the download and they were viewable initially. Where along the line might this corruption take place? putting the two cases together it seems as if it might file handling issues by the OS. But it isn't with all files, but still. Incompatibility/conflict with one or more apps? Then it would seem that more individuals would complain of this problem.
Thanks in advance for any help the gurus out there can provide.
Samsung Galaxy Note Pro 12.2 - with Lollipop
This issue involves pictures downloaded for manufacturers sites. NONE taken with the camera. Camera has never been used. There are about 300, all of which have viewable thumbnails. Many (~40) when attempting to view the full size picture will at first briefly (< 1sec) flash the picture then go black. Originally, there were no files with the problem. Now this issue is reproducible in all ~40 picture files. File size is as expected. The files were viewed by two apps: Gallery and Photos.
Droid Turbo - with Lollipop
This issue is only in pictures taken with the camera. Again there are ~200 total pictures on the phone taken with the camera. The problem here is that 10 pictures are black in thumbnail and black when attempting to view the full picture. Files sizes are all that expected with (and similar to other) files taken with this camera. Unlike the other device no flashing of the picture before going to black ...... at least none I can see. No problems seen with the pictures downloaded to the phone. The files in question were viewed by four apps: Gallery, Photos, ES File Manager and Photoshop Express.
It seems that in both instances it is a case of file corruption. But where and how? In the first case no SD card and no file manipulation other than the download and they were viewable initially. Where along the line might this corruption take place? putting the two cases together it seems as if it might file handling issues by the OS. But it isn't with all files, but still. Incompatibility/conflict with one or more apps? Then it would seem that more individuals would complain of this problem.
Thanks in advance for any help the gurus out there can provide.
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