1. Mohamed Nada1's Avatar
    Hello
    Yesterday I factory reset my galaxy j7 and after that every time I try to open my camera or clock or calculator
    This message appears to me: unfortunately,clock/camera/calculator has stopped
    I cleared their cash and data
    I wiped all cash
    Beside I downloaded other camera apps but they work perfectly what should I do??
    Pls help me as fast as you can.

    Thanks

    Note:My Android is 6.0.1 but it was 5.0
    02-09-2017 06:18 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-30290

    Why did you do the factory reset in the first place? Was the phone malfunctioning beforehand?
    02-09-2017 10:29 AM
  3. Mohamed Nada1's Avatar
    It was hanging out
    Actually I don't know how to run safe mode
    02-10-2017 03:41 AM
  4. Mohamed Nada1's Avatar
    Yes this also happens in safe mode
    02-10-2017 11:52 AM
  5. B. Diddy's Avatar
    If it's happening in Safe Mode, then it sounds like either a firmware or hardware issue. You could try reinstalling the firmware using Smart Switch: http://www.sammobile.com/forum/showthread.php?t=29914
    02-10-2017 12:37 PM

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