1. garybeckvt's Avatar
    Hello,

    For many months I have charged my phone with various cords and chargers with no problem. All of the sudden it is not taking a charge. No matter what cord or charger I use, I get the message

    "The connected charger is incompatible with this phone. To prevent damage to this phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone."

    I have tried different cords (including the original and another one that has the extra wide connector). I've tried plugging into a laptop USB port, a Samsung charger (that came with a tablet) and another generic charger that has 5 ports and works fine on other devices.

    I even tried switching batteries and I still get the message.

    Help!?!

    I'm going to take out the memory card and back up everything that's on there, but I would hate to have to do a factory refresh on the internal memory.

    any ideas???!?!?!?!?!?!??!?!?!?!?!

    thanks
    gary in vermont
    02-22-2017 01:12 AM
  2. belodion's Avatar
    Also asked, and answered, here:

    https://r.tapatalk.com/shareLink?sha...p%3Ft%3D771241
    02-22-2017 01:19 AM

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