1. deathbatA7X's Avatar
    i tried to call my boyfriend i keep getting "unfortunately hangouts has stopped working" and it only does that for him. what do i do, . i have an older android smart phone, i think it is a burst, I'm not sure
    04-10-2017 10:17 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Have you tried clearing the cache for Hangouts? Is Hangouts an app that you use?

    Edit: Mod note; thread moved to General Help and how to for better traffic.
    04-10-2017 10:27 AM
  3. deathbatA7X's Avatar
    ill try that and yea it is the app..but the weird thing is i can call everyone BUT him
    04-10-2017 10:30 AM
  4. deathbatA7X's Avatar
    clearing the cache didn't work it keeps giving me that message
    04-10-2017 10:33 AM
  5. smvim's Avatar
    clearing the cache didn't work it keeps giving me that message
    The 'Hangouts Dialer' app is also required for phone calls, yes? Did you clear the cache of both Hangouts and Hangouts Dialer? Use 'Force stop' and then 'Clear cache' for both.
    Golfdriver97 likes this.
    04-10-2017 12:10 PM
  6. lucianus_luciferus's Avatar
    or delete the contact for your boyfriend, restart the phone then add the contact again
    04-10-2017 12:37 PM

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