1. LevelMarc's Avatar
    The only way I can backup the old phones seems to be Kies. I tried Helium and Google Drive. The phone won't connect to the desktop app using Helium. Google Drive crashes and has to be closed when I try to open it.

    Any suggestions?
    06-28-2017 01:30 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What exactly are you trying to backup? Phones from different manufacturers usually won't be able to backup and restore with each other, since they'll have different launchers and different stock apps.
    06-29-2017 12:39 AM

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