1. Destiny Hindman's Avatar
    Ok I bought this galaxy s5 active phone from a friend and i factory reset it but i still have to have info on the Samsung account because of an abnormal reset. I don't understand how I can get passed it so I can just have a brand new phone . Please help me !!!
    06-29-2017 01:54 AM
  2. anon(9602380)'s Avatar
    Welcome to Android Central.

    You're going to need the previous owners info that they used when setting up the phone. You said it was a friend so it shouldn't be a problem for you to get the info. Thanks.
    06-29-2017 06:10 AM

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