1. rawthreat's Avatar
    My wife can't get into her phone. Her keyboard will not open up. It will not allow her to use her fingerprint. How can we get her phone to unlock with no keyboard? Please help
    08-27-2017 07:56 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. You can load an alternate keyboard from the desktop version of Play. On your PC, you can log into Play with her gmail account, you can choose a different keyboard, and click install. Google has a free keyboard, you can try that and see if that can get everything going again.
    08-27-2017 08:04 AM

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