1. Reddo3354's Avatar
    I don't know what I did, but my phone will not die even if its at 0%. Touch wont do much, I tried tapping apps. It responds to my touch but dosen't open. I hold the power key down and press shut down. It responds but wont execute it. I don't know how to fix this.
    09-21-2017 10:51 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Press and hold Power and Vol Down for about 15 seconds to force a shutdown. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-21095
    09-22-2017 10:56 AM

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