1. Oshin John's Avatar
    Hei, my samsung J7 prime 6months old got freezed yesterday and switchoff. Updated with android 7.0 few days back. Tried to boot using volume+power+home key bt no response, phone dead. as im working on ship, i cant go service centre for repair. I hv internet accessibility here and is it possible to update software using laptop.? Pls give me a solution for this.

    Thank you.
    09-22-2017 12:41 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What happens if you press and hold Power for about 15 seconds?
    09-22-2017 11:55 AM
  3. Bluey2622's Avatar
    Don't you mean frozen?
    11-27-2017 08:47 AM
  4. chanchan05's Avatar
    You can't update if the phone is off. Is it literally frozen as in for example a freezer, or did you mean the UI froze and stopped working?
    11-27-2017 09:25 AM

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