1. Sleestakman's Avatar
    Hi, I own a Droid Turbo which is currently running Android version 6.0.1. For the past week or so whenever I use the Google Play Store and attempt to view info on an app (clicking on the app's thumbnail in the store) or simply stay in the store for longer than 40 seconds or so, it stops working and shuts down. I've tried uninstalling updates and clearing the cache (on both the Store and Services), but this only helps temporarily. Any advice would be appreciated.
    11-11-2017 07:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you also Clear Data from the Play Store app? Also, does this happen in Safe Mode as well?
    11-11-2017 11:57 PM
  3. Sleestakman's Avatar
    I have tried clearing data from the Play Store, and it apparently works fine in safe mode. To be honest, I didn't even know safe mode was a thing.
    B. Diddy likes this.
    11-12-2017 11:29 AM
  4. B. Diddy's Avatar
    Ok, so that suggests something you installed is interfering with the Play Store's function. Unfortunately, there's no easy way to further narrow things down -- you may just have to uninstall apps one by one until the problem goes away.
    11-12-2017 12:25 PM

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