Why won't Google Contacts on phone sync with cloud/PC Google Contacts

[dcefros]

Apparently the problem works both ways, on changes made to Google contacts on the phone or on my PC.

I am talking about Google Contacts, and not contacts saved to my Samsung account or local Phone account. I have hundreds of Google Contacts. When on the phone if I select Samsung account or local Phone account there is only one contact, which is not the problem contact.

I just switched phones recently and the problem may have started with that change.

When I go to Settings>Accounts-Google>[my account], it says that my account last synced just a few minutes ago. Yet changes made on data for multiple contacts on my phone over the past several days are not appearing on my PC when I access my Google contacts. The changes include added phone numbers, assigning groups, and adding notes.

Of course I have tried to refresh the PC pages, and I also tried both the following UI methods on the PC to access the contact data:

1) https://mail.google.com/mail/u/0/?tab=wm#contacts
2) https://www.google.com/contacts/u/0/#contact

but none of the contact changes made appear on the other device:

Does anyone have any other ideas?

 

[chanchan05]

The old phone didn't sync? Where are the updated contacts, in the phone or in the cloud?

 

[dcefros]

The old phone synced just fine. Unfortunately I make changes in both the phone and on the PC, so now I will have to do a contact by contact comparison if we do the get the sync working but it does not resolve the problem.

By the way, the Calendar is syncing just fine both ways

 

[chanchan05]

How did you get the contacts in the new phone in the first place anyway? Did you use another method rather than sync from Google?

 

[dcefros]

The T-mobile guy did my phone setup... I was having trouble. I thought the contacts came over when I logged in to the Google account but it may have been with a Samsung utility he used that copied data over. I did not check exactly at what point they came over, only that they were there when we finished moving everything to my new phone